Terms and conditions
This page was last updated March 9th, 2023.
Here are our terms and conditions for our decorative concrete, concrete resurfacing, epoxy garage floor and epoxy floor services that we offer.
It is your responsibility to make sure that you understand it before signing our contract.
Please keep in mind that not everything here will apply to you or your project as some of the terms and conditions are job specific.
We will do our best to go over everything that applies to YOUR specific project during our estimate. We will gladly give you time to read during the estimate. It should not take any more than a few minutes to do so.
1. Client will provide the following:
- Easily accessible and readily available water source
– Hose with good pressure.
- Easily accessible and readily available electric source
– [two (2) 20-amp min, each on a separate circuit and access to control panel]
- working lights (if needed).
- dumpster or use of garbage cans for thrash disposal.
- if project is indoors – adequate temperature (between 60 and 90F).
2. Contractor does not change pitch (slope) of slab or level slab. Nor will contractor EVER claim to.
We are not the personal responsible for pitch/leveling the concrete, Period. End of discussion.
- If needed, client is responsible for obtaining any and all permits/inspections required.
- If needed, client is responsible for obtaining HOA approval.
Contractor will not be responsible if HOA forces client to remove completed work from premises.
4. Access to job site – Client shall provide reasonable access to the job site. Contractor recognizes that he may have to maneuver through landscaping and will use all possible care to prevent damage. Contractor is in no way, shape or form liable for excessive damage that may have occurred in order to complete project. If contractor has to do extra work in order to access job site (example: If landscape has to be trimmed back and is not done so by client before start of project) contractor will do so for an extra charge, in order to compensate for time.
5. Client is responsible for removing debris and personal belongings/property from work area.
6. Unless otherwise stated in writing, it is the client’s responsibility to keep everything and everyone off the work area.
If repairs are needed to be made due to anything or anyone, except by contractor and/or contractor’s crew (example: a dog runs across epoxy floor while it is still wet and now it needs to be redone or another contractor so happens to damage the floor while they are working), THERE WILL BE A CHARGE TO REMOVE MATERIAL AND ANOTHER CHARGE TO REINSTALL.
THOSE TWO CHARGES MUST BE PAID IN FULL BEFORE ANY WORK CONTINUES.
7. If clean up needs to occur due to anything or anyone other than the contractor and/or contractor’s crew (Example: the neighbor’s dog runs across the work area and leaves muddy dog prints everywhere.) THERE WILL BE A CHARGE FOR CLEAN UP AND A CHARGED FOR CLEAN UP AND WASTED TIME (IF ANY). THOSE TWO CHARGES MUST BE PAID IN FULL BEFORE ANY WORK CONTINUES.
If needed equipment to clean up is not present, and was not needed for scheduled work, going to get it is part of “wasted time”. Wasted time is define as time that work cannot continue due any and all scenarios that fits in #4 or #5. (Example: the dog example from up above. If contractor has to wait X hours for concrete to dry before applying sealer, then “wasted time” charge is X hours times 150 dollars.)
*** MORAL OF #6 AND #7 – KEEP EVERYTHING AND EVERYONE OFF THE WORK AREA FOR THE NECESSARY TIME FRAME. ***
8. Upon completion, there will be a final walkthrough with client. If client is not present for any given reason, nor wishes to be so, it is automatically assumed that the client is signing off on completion of project and there is NOTHING ELSE OWED TO CLIENT IN ANY WAY, SHAPE OR FORM.
JOB IS OFFICIALLY COMPLETE.
9. Caution after completion
- Foot traffic – There shall be no foot traffic on surface for a MINIMUM of 24 hours after completion. Failure to comply with this requirement may void limited warranty.
- Vehicle traffic – There shall be no vehicle traffic on surface for a MINIMUM of 7 days after completion. Failure to comply with this requirement may void limited warranty.
- Pressure washing – If applicable to your project, there shall be no pressure washing for a MINIMUM of 7 days after completion. Failure to comply with this requirement may void limited warranty.
Failure to abide by these guidelines may cause the project to fail prematurely and contract will not, nor will ever be, liable for client’s negligence.
10. Client gives permission to contractor to take any pictures wanted and/or needed and use them as contractor sees fit and/or needed.
11. Unless otherwise stated in writing, payment is to be delivered upon completion.
If client is not present at completion, nor wishes to be so, client must make arrangements for payment to be present upon completion (example: leave a check in the mailbox, with the neighbors, receptionist, etc.).
Failure to do so may result in contractor placing a lean on property and contractor will take all legal action as permitted by law.
Any and all costs incurred by contractor in attempting to get compensation owed by client will be added to balance as well.
A fee of 2.5% interest compounded monthly will be applied to all past due balance.
12. If any issues arise after project is completed, please get a hold of us. Call/text/email.
Also, please give a MINIMUM of 24 to 48 hours to receive a reply.
13. Contractor does not promise that your project will aesthetically come out exactly like any picture you’ve seen, contractor has shown, and/or anything in between. Since everything is custom, and the condition of every concrete is different, it is impossible to replicate something one hundred percent. Contractor will always state “a version of that” or “something similar to it”, but never “exactly like it.”
14. Pool patios – the recommended surface by the contractor will ALWAYS be a sprayed texture.
Even with anti-slip additives, when wet, sealed concrete may get slippery. The sprayed texture is to counter it, giving it a “sandpaper” like grip. If you, the client, wish to have a different design other than sprayed texture, contractor will oblige,
WITH THE UNDERSTANDING FROM YOU, THE CLIENT, THAT THE CONTRACTOR IS IN NO WAY, SHAPE OR FORM, LIABLE FOR ANY SORT OF SLIP AND FALL INJURIES, AND WORSE CASE SCENARIO, DEATH.
15. Cracks – not all cracks may be visible when given the estimation. Some are only visible after grinding or you, the client, may have a floor or carpet that will need to be ripped out. Either way, regardless of scenario, if after ripping out the carpet/current floor or after griding or anything else, cracks are found, you, the client, automatically agree to an upcharge of 7 dollars per linear foot of cracks in order to have them filled. If we cannot see it when giving you a quote, we cannot quote for it.
16. Grinding – If grinding is needed for your project:
- When grinding outside – if location allows for it, no shroud or vacuum will be used (example: back patio with a really big backyard or patio facing the woods). The dust made from grinding will be blown towards the grass/woods. It’s dust: it won’t harm your grass and as soon as it rains, you won’t see it.
- When grinding outside – if location does not permit (example: front entrance of complex apartment building), then shroud and vacuum will be used. Exceptionally minimal dust will be made.
- When grinding inside – no exceptions, shroud and vacuum will be used. Minimal dust will be made since concrete dust is exceptionally fine. It is the client’s responsibility to cover their belongings in order to protect them from the dust (example: TV, couch, etc.)
The shroud will pick up the vast majority, but not 100%.
17. Metallic Epoxy floor and Neat Epoxy Floor – few things, and please read them carefully.
- Dust – Depending on location, say basement with unfinished ceiling, there is a good chance that when you (or we) come back the next day you may find the surface a bit rough looking. It’s the dust that settled on top of the epoxy floor as it was curing. As you use the epoxy floor, it will wear out with time. If you want us to literally tape ceilings and walls and every little nook and cranny in order to prevent as much dust as possible for entering the floor while it is curing, there will be an extra charge for that.
- Bugs – Depending on location, say an unfinished basement, bugs, spiders and whatever else that can get into your basement, may just do so and get stuck in the epoxy floor as it is curing. This one is exceptionally hard to prevent due to the fact that if we use tape to try to stop them from crawling on the floor, the tape will get stuck, permanently, in the epoxy floor as it is curing. The silver lining there is that these creatures tend to not go very far. Meaning, if it does occur, odds are, it will be a corner somewhere where odds are you, and everyone else, will not see it. If it happens before the topcoat, we will carefully peel the creature off the floor and apply topcoat. If it happens AFTER the topcoat, then you, the client, will carefully remove the creature off the floor.
- Baseboard – We always advise the baseboard to come off (or not be installed yet) before doing the epoxy floor. Reason being is, we will tape them off in order to attempt to protect them, but it is not uncommon for the epoxy to bleed a little through the tape. We will not remove the baseboards, nor will we repair/replace them in the event that the tape does bleed out.
- Tape – When applying the topcoat when the baseboards are in place, we tape them off in order to protect them.
Yes, we go through a LOT of tape.
It is the client’s responsibility to remove the tape around the baseboard/rest of parameter the following day.
Failure to do so may cause the tape to be stuck and you may spend hours with a box cutter or a sharp knife trying to carefully get out all the tape without damaging the floor and baseboards.
If baseboards have been removed prior to installation, as recommended by us, it is still the client’s responsibility to remove the tape around the parameter of the project the following day.
18. Vaper Barrier – Vapor barrier is not a sales pitch.
We consider it an exceptionally important step when doing epoxy floor and garage epoxy floor.
Not all vapor barriers are created equal and not all vapor barriers meet the astm-f3010 manual. The ones we use do, of course.
Please visit our epoxy floor and garage epoxy floor page for more information.
If Vapor barrier is rejected by client, by signing our contract, you, the client, agree that you were thoroughly explained about the importance of it and choose to reject it just the same.
19. Time frame – Time frame will always be given as working days. It will take X number of working days to complete your project. Weather and temperatures are a big factor in that. If it rains or temperature drops below X degrees unexpectedly, it will push the project back. Also, if an unexpected hiccup happens, we will make it right.
Sometimes things out of our control can occur, or mistakes happen, either way, we will not deliver the project until that wrong is made into a right.
Please keep that in mind.
Also, we shall not be liable for delays due to fire, strikes, war, acts of God, government regulations, supplier or shipment delays, or any caused beyond our control.
20. Pricing and scope may be adjusted if conditions and measurements on site vary from this estimate. In the event the substrate condition does not align with estimate scope of work upon start of project, the project will stop until a solution amenable to both parties are reached.
- All concrete resurfacing and decorative concrete projects carry a non-transferable 2-year limited warranty for delamination unless otherwise specified. If client does not abide by contractor’s instructions, limited warranty is voided. Exclusions listed bottom of web page.
- All resin projects carry a non-transferable 3-year limited warranty for delamination unless otherwise specified. If client does not abide by contractor’s instructions, limited warranty is voided. Exclusions listed bottom of web page.
- To all projects: Warranty covers repairs to the affected area only. We do our best to match it best as possible, however, areas repaired under warranty may vary in color and texture from areas installed which are not repaired.
22. If we, the contractor, are forced to install in two separate occasions (as to allow access to the property), there may be some variation in color, texture and appearance. We will do our best to keep any color variations from happening, but, either way, we assume no liability from it.
23. Cleaning – The surface may be cleaned with any non-solvent dish or laundry soap, such as Dove, Dawn or Tide. Gum may be removed by spraying WD-40 on the gum and allowing to soap for 5-10 minutes. For biological stains such as leaves, worms, etc. we recommend trying vinegar first. For tougher stains, try Tri-Sodium Phosphate (TSP) or CLR (can be purchased at a grocery store) manufactured by Jamie Industries Inc. The use of any solvent-based cleaners, especially Pine Sol or Spic and Span will void your limited warranty.
24. Sprinklers – During the application of the coating and for 48 hours after, contractor requires that you turn your lawn sprinklers off. If the sprinklers are activated during the coating process, or within a few hours after the coating has been applied, damage to the coating will occur. This damage will be repairs at your expense.
25. Taping – Contractor is not responsible for paint or wall surfaces that adhere our painters masking tape. This tape is designed not to damage surfaces that are bonded well. If the surfaces are not bonded well (i.e., loose paint, wall coatings, tile, etc.) the tape can possibly remove these loose surfaces and contractor will not be liable for it.
26. Washdown area – Contractor requires a small area to wash down equipment and tools close to the work area. If client does not specify a spot, contractor will pick a spot that we believe will have the least impact on your landscaping. If this item concerns you, please discuss prior to signing contract.
27. Larger projects – If need be, for any and all reason, to have material and or equipment delivered to project site, a safe place to store material and/or equipment is to be provided by client.
The following are explicitly exempt from Contractor’s liability in any and every way, shape and form and are exempt from limited warranty.
1. Damages due to mother nature and any/all sorts of acts of God (example: tornado or natural shift of the ground).
2. Damages due to negligence (example: failure to follow instructions or proper maintenance).
3. Damages due to malice intent (example: purposely trying to damage the work).
4. Damages due to secondary effect (example: pipe bursts under the slab, water freezes, cracks slab).
5. Damages due to hydrostatic pressure.
6. Damages due to moisture vapor transmissions greater than 25 pounds/1000 ft2/24 hrs (with vapor barrier).
7. Damages due to battery acid, brake fluid or other industrial fluids.
8. Addressed cracks (or newly formed cracks) are in no way, shape or form covered by the contractor.
They are addressed and filled to the best of contractor’s knowledge. With that said, due to so many variables, they may return, or they may be formed in different location.
Please let us know if you have any questions, comments, concerns about our terms and conditions.
If you’d like a copy attached to your quote, a written request must be made, and we will gladly due so.
Otherwise, you are in agreement with everything listed here.
This page was last updated March 9th, 2023.